Contact Us
We're Here to Help
Welcome to Molly Lux.
We believe great customer service is an important part of every shopping experience. Whether you have questions about our products, need assistance with your order, or need help after your purchase, our dedicated support team is always ready to assist you.
Get In Touch
Customer Support Email
Our customer care team will respond to your message within 24–48 business hours.
For order-related questions, please include your Order Number in your email so we can provide faster assistance.
How We Can Assist You
Our team can help with:
- Order Status & Tracking
- Shipping Questions
- Return & Refund Requests
- Product Information
- Size & Fit Guidance
- Payment Support
- General Questions
Your satisfaction is our priority, and we will do our best to provide a helpful solution.
Contact Information
Molly Lux
Business Address
1 Haven For Hope Way
San Antonio, TX 78207
United States
Please Note:
This address is for business correspondence only and is not a return address.
Please contact our Customer Support Team before sending any return package to receive the correct return instructions.
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Emails received outside business hours will be answered on the next business day.
Before Contacting Us
To help us resolve your request quickly, please include:
- Full Name
- Email Address
- Order Number (if applicable)
- Detailed description of your question
For damaged or incorrect orders, please attach clear photos of the product and packaging.
Thank You
Thank you for choosing Molly Lux.
We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.
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