Refund policy
At Molly Lux, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, our team is here to assist you with the return process.
Please carefully review the following Return & Refund Policy before submitting your request.
Return Requirements
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, all items must meet the following requirements:
✓ Items must be unused, unworn, and unwashed.
✓ Items must be returned in their original condition.
✓ Original tags must remain attached.
✓ Items must be free from makeup, perfume, stains, odors, pet hair, or any signs of wear.
✓ Items should be returned with original packaging whenever possible.
Items that do not meet these requirements may be rejected.
Items We Cannot Accept
For hygiene and safety reasons, the following items are not eligible for return:
- Final sale items
- Gift cards
- Swimwear with removed hygiene protection
- Bodysuits
- Underwear and lingerie
- Earrings
- Personalized or customized products
- Items damaged due to improper care or use
How to Start a Return
To request a return, please contact our Customer Support Team before sending your package.
Email:
📧 studio@mollylux.com
Please include the following details:
- Order number
- Customer name
- Item(s) you would like to return
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
Once your request is approved, we will provide return instructions and the appropriate return address.
Please do not send returns without prior approval. Unauthorized returns may not be processed.
Return Shipping
Customers are responsible for return shipping costs unless:
- You received the wrong item.
- Your item arrived damaged.
- Your item has a manufacturing defect.
Original shipping fees are non-refundable.
We recommend using a shipping method with tracking information, as Molly Lux is not responsible for packages lost during return transit.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Order number
- Clear photos of the item
- Photos of the package
- Shipping label photos
Our team will review your request and provide the best possible solution.
Refund Process
Once your return has been received and inspected, we will send you an email confirmation regarding your refund status.
Approved refunds will be issued to the original payment method within:
5–10 Business Days
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
After an order has entered processing or has been shipped, cancellation requests cannot be accepted.
Important Return Notes
To ensure a smooth return experience:
- Please contact us before returning any items.
- Returned products must meet all eligibility requirements.
- Items that have been worn, washed, altered, or damaged after delivery are not refundable.
- Customers should package returned items securely.
- Molly Lux reserves the right to refuse returns that do not comply with this policy.
Return Address Information
The address listed on our website is provided for business correspondence only and is not a return warehouse address.
Please contact our Customer Support Team before sending any return package to receive the correct return instructions.
Contact Us
Molly Lux
Business Address
1 Haven For Hope Way
San Antonio, TX 78207
United States
Business Address Only – Not a Return Address
If you have any questions regarding returns or refunds, please contact our Customer Support Team. We typically respond within 24–48 business hours.
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