Shipping policy
Thank you for choosing Molly Lux. We are committed to delivering your order safely and efficiently while providing a seamless shopping experience. Please review our Shipping Policy below before placing your order.
Processing Time
Every order is carefully inspected and prepared before shipment.
- Processing Time: 1–3 Business Days
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed outside normal business hours will begin processing on the next business day.
- During holidays or promotional periods, processing times may require additional business days.
Shipping Fees
| Shipping Method | Order Value | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $10.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $15.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Order Tracking
After your order has been shipped, you'll receive a Shipping Confirmation Email containing your tracking number.
Tracking information is generally available within 24–48 hours after the carrier scans your package.
You can track your shipment anytime at:
If you have any questions regarding your shipment, please contact our Customer Support Team.
Shipping Guidelines
To ensure successful delivery, please note:
- Please verify your shipping address before submitting your order.
- Orders cannot be modified or rerouted once they enter processing.
- We currently do not deliver to APO, FPO, or DPO military addresses.
- Some orders may be shipped in separate packages depending on product availability.
- Shipping carriers are selected according to the destination and available logistics services.
Shipping Delays
Although we work hard to process every order promptly, delivery schedules may occasionally be affected by circumstances beyond our control, including:
- Carrier operational delays
- Customs inspections
- Severe weather conditions
- National holidays
- High shipping volumes
- Incorrect or incomplete shipping information
We appreciate your understanding should these situations occur.
Lost or Damaged Packages
If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible.
Please include:
- Order Number
- Photos of the damaged item (if applicable)
- Photos of the shipping package
- Photos of the shipping label
We'll investigate the issue with the shipping carrier and provide an appropriate solution.
Customs & Import Fees
International shipments may be subject to customs duties, import taxes, VAT, or other local government fees.
These charges are determined by the destination country's customs authority and are the responsibility of the customer.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive return authorization and the correct return address.
Contact Us
Molly Lux
Customer Support Email
📧 studio@mollylux.com
Business Address
1 Haven For Hope Way
San Antonio, TX 78207
United States
Business Address Only – Not a Return Address
If you have any questions regarding shipping, please contact studio@mollylux.com. Our Customer Support Team typically responds within 24–48 business hours.
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